You have 14 days from the day you receive your order to cancel. Here's how it works:

• Let us know within 14 days at support@techweise.com, then send the item back within 14 days of telling us.
• You're welcome to try the steam cleaner and use the accessories. The machine itself needs to come back undamaged, and please use the original packaging where you can.
• Always email us before sending anything back, so you get the right return address and instructions.
• After those 14 days you're still covered by your statutory rights and our 2-year guarantee: if a fault appears, get in touch and we'll sort it out.

Techweise pays the return postage if the product is faulty or if we made a mistake with your order:

• we sent the wrong item;
• one or more items arrived damaged or faulty.

You pay the return postage when:

• you've changed your mind and are returning the item within the 14 days;
• a parcel isn't collected from the pickup point and comes back to us.