General Terms and Conditions

Article 1 – Definitions
1. Techweise B.V., established at Karl Weisbardstraat 181-201, 3015 GM Rotterdam with Chamber of Commerce number 92156894 is referred to as the seller in these general terms and conditions.
2. The counterparty of the seller is referred to as the buyer in these general terms and conditions.
3. The parties are the seller and the buyer together.
4. The agreement refers to the purchase agreement between the parties.

Article 2 – Applicability of General Terms and Conditions
1. These terms and conditions apply to all quotes, offers, agreements, and deliveries of services or goods by or on behalf of the seller.
2. Deviations from these terms and conditions are only possible if expressly and in writing agreed upon by the parties.
3. By placing an order, the buyer agrees to the general terms and conditions.

Article 3 – Payment
1. The full purchase price is always paid immediately in the webshop. In some cases, a deposit is expected for reservations. In that case, the buyer will receive proof of the reservation and the advance payment.
2. If the buyer does not pay on time, they are in default. If the buyer remains in default, the seller is entitled to suspend obligations until the buyer has fulfilled their payment obligation.
3. If the buyer defaults, the seller will proceed with collection. The costs related to that collection will be borne by the buyer. These collection costs are calculated based on the Decree on compensation for extrajudicial collection costs.
4. In the event of liquidation, bankruptcy, attachment, or suspension of payment by the buyer, the seller's claims on the buyer become immediately due and payable.
5. If the buyer refuses to cooperate with the execution of the order by the seller, they are still obliged to pay the agreed price to the seller.

Article 4 – Offers, Quotes, and Price
1. Offers are without obligation unless a period for acceptance is stated in the offer. If the offer is not accepted within that period, the offer expires.
2. Delivery times in quotes are indicative and do not entitle the buyer to cancellation or compensation if exceeded, unless the parties have expressly and in writing agreed otherwise.
3. Techweise reserves the right to adjust prices at any time. Purchase amounts will not be refunded after payment has been received on the grounds that the item is currently priced lower. 

Article 5 – Right of Withdrawal
1. The consumer has the right to dissolve the agreement within 14 days after receiving the order without giving reasons (right of withdrawal). The period starts from the moment the (entire) order is received by the consumer.
2. The consumer has 14 days to cancel the order and report the return. After that, the consumer has 14 days to send the product back. 
3. After receipt of the return, Techweise B.V. has 14 days to refund the order amount (standard including shipping costs). 
4. There is no right of withdrawal when the products are made to measure according to their specifications or are only perishable for a short time.
5. The consumer can use a withdrawal form from the seller. The seller is obliged to make this available to the buyer immediately upon request.
6. During the reflection period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the unused and undamaged product with all delivered accessories and – if reasonably possible – in the original shipping packaging to the seller, in accordance with the reasonable and clear instructions provided by the entrepreneur.

Article 6 – Amendment of the Agreement
1. If during the execution of the agreement it appears necessary for proper performance of the assignment to change or supplement the work to be performed, the parties will timely and mutually adjust the agreement accordingly.
2. If the parties agree that the agreement will be changed or supplemented, the completion time of the execution may be affected. The seller will inform the buyer as soon as possible.
3. If the change or addition to the agreement has financial and/or qualitative consequences, the seller will inform the buyer in writing in advance.
4. If the parties have agreed on a fixed price, the seller will indicate to what extent the change or addition to the agreement results in exceeding this price.
5. Contrary to the provision in the third paragraph of this article, the seller cannot charge additional costs if the change or addition is due to circumstances attributable to him.

Article 7 – Delivery and Transfer of Risk
1. Once the purchased goods have been received by the buyer, the risk transfers from the seller to the buyer.

Article 8 – Inspection and Complaints
1. The buyer is obliged to inspect the delivered goods at the time of (delivery) or as soon as possible thereafter. The buyer must check whether the quality and quantity of the delivered goods correspond to what the parties agreed upon, or at least whether the quality and quantity meet the standards that apply in normal (commercial) practice.
2. Complaints regarding damage, shortages, or loss of delivered goods must be submitted in writing to the seller within 10 working days after the day of delivery by the buyer.
3. If the complaint is justified within the specified period, the seller has the right to either repair, redeliver, or cancel the delivery and issue the buyer a credit note for that part of the purchase price.
4. Minor and/or industry-standard deviations and differences in quality, quantity, size, or finish cannot be attributed to the seller.
5. Complaints regarding a specific product do not affect other products or parts belonging to the same agreement.
6. After processing the goods by the buyer, no complaints will be accepted.

Article 9 – Samples and Models
1. If a sample or model has been shown or provided to the buyer, it is presumed to be provided for reference only, without the delivered item having to correspond to it. This is different if the parties have expressly agreed that the delivered item will correspond to it.
2. In agreements concerning real estate, the mention of surface area or other dimensions and indications is also presumed to be for reference only, without the delivered item having to correspond to them.

Article 10 – Delivery
1. Delivery takes place 'ex factory/store/warehouse'. This means all costs are borne by the buyer.
2. The buyer is obliged to accept the goods at the moment the seller delivers them or has them delivered, or at the moment the goods are made available to the buyer according to the agreement.
3. If the buyer refuses to accept delivery or fails to provide information or instructions necessary for delivery, the seller is entitled to store the goods at the buyer's expense and risk.
4. If the goods are delivered, the seller is entitled to charge any delivery costs.
5. If the seller needs data from the buyer for the execution of the agreement, the delivery period starts after the buyer has made this data available to the seller.
6. A delivery period stated by the seller is indicative. It is never a strict deadline. If the period is exceeded, the buyer must notify the seller in writing of default.
7. The seller is entitled to deliver the goods in parts, unless the parties have agreed otherwise in writing or the partial delivery has no independent value. The seller is entitled to invoice these parts separately when delivering in parts.

Article 11 – Force Majeure
1. If the seller cannot, does not timely, or does not properly fulfill his obligations under the agreement due to force majeure, he is not liable for any damage suffered by the buyer.
2. The parties understand force majeure to mean in any case any circumstance that the seller could not have foreseen at the time of entering into the agreement and as a result of which the normal execution of the agreement cannot reasonably be demanded by the buyer, such as illness, war or danger of war, civil war and riots, molestation, sabotage, terrorism, power failure, flooding, earthquake, fire, company occupation, strikes, lockouts, changed government measures, transport difficulties, and other disruptions in the seller’s business.
3. Furthermore, the parties understand force majeure to mean the circumstance that suppliers on whom the seller depends for the execution of the agreement do not fulfill their contractual obligations to the seller, unless this is attributable to the seller.
4. If a situation as described above occurs, due to which the seller cannot fulfill his obligations to the buyer, those obligations shall be suspended as long as the seller cannot fulfill them. If the situation referred to in the previous sentence lasts for 30 calendar days, the parties have the right to terminate the agreement in whole or in part in writing.
5. In the event that force majeure continues for more than three months, the buyer has the right to immediately terminate the agreement. Termination can only be done by registered letter.

Article 12 – Transfer of Rights
1. Rights of a party under this agreement may not be transferred without the prior written consent of the other party. This provision shall be deemed a clause with property law effect as referred to in Article 3:83, second paragraph, of the Dutch Civil Code.

Article 13 – Retention of Title and Right of Retention
1. The goods and parts present with the seller and delivered remain the property of the seller until the buyer has paid the entire agreed price. Until then, the seller can invoke their retention of title and reclaim the goods.
2. If the agreed advance payments are not made or not made on time, the seller has the right to suspend work until the agreed part has been paid. This constitutes creditor default. In that case, a late delivery cannot be attributed to the seller.
3. The seller is not authorized to pledge the goods subject to retention of title or to encumber them in any other way.
4. The seller undertakes to insure and keep insured the goods delivered to the buyer under retention of title against fire, explosion, and water damage as well as theft, and to show the policy for inspection upon first request.
5. If goods have not yet been delivered but the agreed advance payment or price has not been paid as agreed, the seller has the right of retention. The goods will not be delivered until the buyer has paid in full and according to the agreement.
6. In the event of liquidation, insolvency, or suspension of payment by the buyer, the buyer's obligations become immediately due.

Article 14 – Liability
1. The seller is not liable for any direct or indirect damage arising from the use of the products supplied by them, unless there is intent or deliberate recklessness on the part of the seller or their managerial subordinates.
2. All products must be used by the buyer in accordance with the instructions for use and taking into account the nature of the product. Incorrect or improper use is entirely at the buyer's risk.
3. In particular, the buyer is responsible for checking in advance whether steam cleaning is suitable for his or her furniture or surfaces. The seller does not guarantee that steam cleaning is safe for every material or piece of furniture.
4. If the buyer doubts the suitability of steam cleaning, he or she should always consult the furniture manufacturer or a Techweise specialist.
5. The seller accepts no liability whatsoever for discoloration, damage, deformation, or any other consequential damage to furniture, floors, or other surfaces as a result of using steam cleaners or other products.
6. Any liability of the seller is in all cases limited to the amount paid out by the seller's liability insurance in the relevant case, increased by the deductible according to the policy.

Article 15 – Obligation to Complain
1. The buyer is obliged to report complaints about the performed work directly to the seller. The complaint should contain as detailed a description of the shortcoming as possible so that the seller can respond adequately. The customer must make the complaint known by sending an email to info@techweise.com. If this does not lead to a solution, the customer can report the dispute for mediation via Stichting WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.
2. From February 15, 2016, it is also possible for consumers in the EU to submit complaints via the European Commission’s ODR platform. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to submit your complaint via the European Union platform.
3. If a complaint is justified, the seller is obliged to repair or, if necessary, replace the item.

Article 16 – Warranties
1. If warranties are included in the agreement, the following applies. The seller guarantees that the sold item complies with the agreement, will function without defects, and is suitable for the use the buyer intends to make of it. This warranty applies for a period of two calendar years after the buyer receives the sold item.
2. The intended warranty aims to establish a risk distribution between seller and buyer such that the consequences of a breach of warranty are always fully borne and at the risk of the seller, and the seller can never invoke Article 6:75 BW regarding a breach of warranty. The provision in the previous sentence also applies if the breach was known or could have been known to the buyer through investigation.
3. The mentioned warranty does not apply when the defect has arisen as a result of improper or inappropriate use or when – without permission – the buyer or third parties have made or attempted to make modifications or have used the purchased item for purposes for which it is not intended.
4. If the warranty provided by the seller relates to an item produced by a third party, the warranty is limited to the warranty provided by that producer.

Article 17 – Intellectual property
1. Techweise B.V. retains all intellectual property rights (including copyright, patent rights, trademark rights, design rights, etc.) on all products, designs, drawings, writings, data carriers or other information, offers, images, sketches, models, mock-ups, etc., unless otherwise agreed in writing by the parties.
2. The customer may not use the mentioned intellectual property rights without prior written permission from Techweise B.V. copying, showing to third parties and/or making available or otherwise using.

Article 18 – Amendment of general terms and conditions
1. Techweise B.V. is entitled to amend or supplement these general terms and conditions.
2. Minor changes can be implemented at any time.
3. Major substantive changes will be Techweise B.V. will discuss with the customer as much as possible in advance.
4. Consumers have the right to terminate the agreement in case of a significant change in the general terms and conditions.

Article 19 – Applicable law and competent court
1. Dutch law exclusively applies to every agreement between the parties.
2. The Dutch court in the district where Techweise B.V. is exclusively authorized to hear any disputes between parties, unless mandatory law dictates otherwise.
3. The applicability of the Vienna Sales Convention is excluded.
4. If one or more provisions of these general terms and conditions are deemed unreasonably burdensome in legal proceedings, the remaining provisions shall remain in full force.

Article 20 – Summer Sale Cashback Event
On the Summer Sale Cashback Event the following additional terms and conditions apply. These terms and conditions apply in addition to Techweise's general terms and conditions and privacy policy.
1. Organizer
This promotion is organized by [volledige bedrijfsnaam Techweise], located at [adres], registered with the Chamber of Commerce under number [KvK-nummer].
2. Promotion period
The Summer Sale Cashback Event runs from June 25, 2026 to August 17, 2026Orders placed through the Techweise webshop during this period will automatically participate in the promotion, provided these conditions are met.
3. Participation
Participation in the promotion is free of charge and only possible for customers who place a valid order via the webshop during the promotional period. No additional costs are charged for participation. The price of the products is not increased by participating in this promotion.
4. Who can participate
The promotion is open to customers from 18 years and older with a valid email address and a delivery address in Netherlands and Belgium.
5. Automatic entry
Each valid order counts as one automatic entry into the promotion. Multiple orders can lead to multiple entries. Cancelled, fraudulent, or fully returned orders are excluded from participation.
6. Prizes
A total of 10 winners selected. Each winner will receive a refund of the full amount actually paid for the respective order, including any shipping costs paid. The total maximum value of the prize package is €300.
7. Returns and partial returns
If an order is fully returned or canceled before the draw, participation will be forfeited. In the case of a partial return, any cashback amount will be calculated based on the amount actually paid after the return and retained.
8. Draw and announcement
The winners will be selected after the promotional period by a random and impartial draw from all valid entries. The draw will take place no later than [datum invullen]. The winners will be announced no later than August 28, 2026 personally informed via the email address provided with the order.
9. Payment
The cashback amount will be paid out via [betaalmethode invullen, bijvoorbeeld dezelfde betaalmethode als de oorspronkelijke bestelling of bankoverschrijving] within [aantal dagen invullen] days after the winner has been informed and, if necessary, has provided the required information.
10. Fraud and abuse
Techweise reserves the right to exclude participants in cases of fraud, abuse, incorrect information, order cancellation, or violation of these terms and conditions.
11. Privacy
Personal data will only be used for the execution of this promotion and in accordance with Techweise's privacy policy. Names or other personal data of winners will not be made public.
12. Other provisions
No correspondence will be entered into regarding the outcome of the draw. Techweise reserves the right to modify, suspend, or terminate the promotion if necessary due to circumstances beyond its control, in compliance with applicable laws and regulations.
13. Agreement
By placing an order during the promotional period, the participant agrees to these terms and conditions.