General terms and conditions

Article 1 – Definitions
1. Techweise B.V., located at Karl Weisbardstraat 181-201, 3015 GM Rotterdam, with Chamber of Commerce number 92156894, is referred to in these general terms and conditions as the seller.
2. The other party to the seller is referred to in these general terms and conditions as the buyer.
3. The parties are the seller and the buyer together.
4. The agreement means the purchase agreement between the parties.

Article 2 – Applicability of the general terms and conditions
1. These terms and conditions apply to all quotations, offers, agreements and deliveries of services or goods by or on behalf of the seller.
2. Deviation from these terms and conditions is only possible if expressly agreed in writing by the parties.
3. By placing an order, the buyer agrees to the general terms and conditions.

Article 3 – Payment
1. The full purchase price is always paid immediately in the webshop. For reservations, a deposit may be required in some cases. In that case, the buyer shall receive proof of the reservation and the advance payment.
2. If the buyer does not pay on time, the buyer is in default. If the buyer remains in default, the seller is entitled to suspend its obligations until the buyer has fulfilled its payment obligation.
3. If the buyer remains in default, the seller shall proceed with collection. The costs relating to such collection shall be borne by the buyer. These collection costs are calculated in accordance with the Dutch Extrajudicial Collection Costs (Compensation) Decree.
4. In the event of liquidation, bankruptcy, attachment or suspension of payments of the buyer, the seller's claims against the buyer shall become immediately due and payable.
5. If the buyer refuses to cooperate in the performance of the order by the seller, the buyer remains obliged to pay the agreed price to the seller.

Article 4 – Offers, quotations and price
1. Offers are without obligation, unless a period for acceptance is stated in the offer. If the offer is not accepted within that stated period, the offer shall lapse.
2. Delivery times stated in quotations are indicative and, if exceeded, do not entitle the buyer to dissolution or compensation, unless the parties have expressly agreed otherwise in writing.
3. Techweise reserves the right to adjust prices at any time. Purchase amounts will not be refunded after receipt of payment on the grounds that the item is currently offered at a lower price. 

Article 5 – Right of withdrawal
1. The consumer has the right to dissolve the agreement within 14 days of receiving the order, without giving any reason (right of withdrawal). This period begins from the moment the consumer has received the (entire) order.
2. The consumer has 14 days to cancel the order and register the return. The consumer then has a further 14 days to send the product back. 
3. After receiving the return, Techweise B.V. has 14 days to refund the order amount (including delivery costs as standard). 
4. There is no right of withdrawal where the products have been made to the consumer's specifications or have a short shelf life.
5. The consumer may use a withdrawal form provided by the seller. The seller is obliged to make this available to the buyer immediately upon the buyer's request.
6. During the cooling-off period, the consumer shall handle the product and its packaging with care. The consumer shall only unpack or use the product to the extent necessary to assess whether they wish to keep it. If the consumer exercises their right of withdrawal, they shall return the unused and undamaged product to the seller with all accessories supplied and – if reasonably possible – in the original shipping packaging, in accordance with the reasonable and clear instructions provided by the trader.

Article 6 – Amendment of the agreement
1. If, during the performance of the agreement, it becomes apparent that the work to be carried out must be amended or supplemented in order to perform the assignment properly, the parties shall amend the agreement accordingly, in good time and by mutual consultation.
2. If the parties agree that the agreement is to be amended or supplemented, this may affect the time at which performance is completed. The seller shall inform the buyer of this as soon as possible.
3. If the amendment of or supplement to the agreement has financial and/or qualitative consequences, the seller shall inform the buyer of this in writing in advance.
4. If the parties have agreed a fixed price, the seller shall indicate the extent to which the amendment or supplement to the agreement will result in this price being exceeded.
5. Notwithstanding the provisions of paragraph 3 of this article, the seller may not charge any additional costs if the amendment or supplement is the result of circumstances attributable to the seller.

Article 7 – Delivery and transfer of risk
1. As soon as the buyer has taken receipt of the purchased goods, the risk passes from the seller to the buyer.

Article 8 – Inspection and complaints
1. The buyer is obliged to inspect, or have inspected, the goods delivered at the time of delivery, but in any event within the shortest possible period. In doing so, the buyer must examine whether the quality and quantity of the goods delivered correspond to what the parties have agreed, or at least that the quality and quantity meet the requirements applicable in normal (commercial) practice.
2. Complaints relating to damage, shortages or loss of delivered goods must be submitted to the seller in writing by the buyer within 10 working days of the day on which the goods were delivered.
3. If the complaint is found to be justified within the specified period, the seller has the right either to repair the goods, to deliver them again, or to refrain from delivery and send the buyer a credit note for that part of the purchase price.
4. Minor deviations and/or deviations customary in the industry, and differences in quality, quantity, size or finish, cannot be held against the seller.
5. Complaints relating to a particular product do not affect other products or parts belonging to the same agreement.
6. Once the goods have been processed by the buyer, no further complaints will be accepted.

Article 9 – Samples and models
1. If a sample or model has been shown or provided to the buyer, it is presumed to have been provided solely as an indication, without the goods to be delivered being required to conform to it. This does not apply if the parties have expressly agreed that the goods to be delivered will conform to it.
2. In agreements concerning immovable property, any statement of the surface area or other dimensions and descriptions is likewise presumed to be intended solely as an indication, without the property to be delivered being required to conform to it.

Article 10 – Delivery
1. Delivery takes place 'ex works/shop/warehouse'. This means that all costs are borne by the buyer.
2. The buyer is obliged to take delivery of the goods at the moment the seller delivers them or has them delivered, or at the moment these goods are made available to the buyer in accordance with the agreement.
3. If the buyer refuses to take delivery or fails to provide information or instructions necessary for the delivery, the seller is entitled to store the goods at the buyer's expense and risk.
4. If the goods are delivered, the seller is entitled to charge any delivery costs.
5. If the seller requires information from the buyer for the performance of the agreement, the delivery period shall commence once the buyer has made this information available to the seller.
6. Any delivery period stated by the seller is indicative. It is never a strict deadline. If the period is exceeded, the buyer must give the seller formal notice of default in writing.
7. The seller is entitled to deliver the goods in instalments, unless the parties have agreed otherwise in writing or a partial delivery has no independent value. In the case of delivery in instalments, the seller is entitled to invoice these instalments separately.

Article 11 – Force majeure
1. If the seller is unable to fulfil its obligations under the agreement, or is unable to do so on time or properly, due to force majeure, the seller shall not be liable for any damage suffered by the buyer.
2. The parties understand force majeure to include, in any event, any circumstance which the seller could not have taken into account at the time the agreement was entered into and as a result of which the normal performance of the agreement cannot reasonably be required by the buyer, such as illness, war or the threat of war, civil war and riots, malicious damage, sabotage, terrorism, power failure, flooding, earthquake, fire, occupation of business premises, strikes, lockouts, changes in government measures, transport difficulties and other disruptions in the seller's business.
3. The parties further understand force majeure to include the circumstance that supply companies on which the seller depends for the performance of the agreement fail to fulfil their contractual obligations towards the seller, unless the seller is to blame for this.
4. If a situation as referred to above arises as a result of which the seller is unable to fulfil its obligations towards the buyer, those obligations shall be suspended for as long as the seller is unable to fulfil its obligations. If the situation referred to in the previous sentence has lasted for 30 calendar days, the parties are entitled to terminate the agreement, in whole or in part, in writing.
5. If the force majeure continues for longer than three months, the buyer is entitled to terminate the agreement with immediate effect. Termination may only be effected by registered letter.

Article 12 – Transfer of rights
1. Rights of a party under this agreement cannot be transferred without the prior written consent of the other party. This provision constitutes a stipulation with property law effect as referred to in Article 3:83, paragraph 2, of the Dutch Civil Code.

Article 13 – Retention of title and right of retention
1. The goods held by the seller and the goods and parts delivered remain the property of the seller until the buyer has paid the entire agreed price. Until that time, the seller may invoke its retention of title and take back the goods.
2. If the agreed amounts payable in advance are not paid, or not paid on time, the seller has the right to suspend the work until the agreed portion has been paid. In that case, there is creditor's default. A late delivery cannot then be held against the seller.
3. The seller is not authorised to pledge or otherwise encumber the goods subject to its retention of title.
4. The seller undertakes to insure the goods delivered to the buyer under retention of title, and to keep them insured, against fire, explosion and water damage as well as against theft, and to make the policy available for inspection upon first request.
5. If goods have not yet been delivered, but the agreed advance payment or price has not been paid as agreed, the seller has a right of retention. The goods will then not be delivered until the buyer has paid in full and as agreed.
6. In the event of liquidation, insolvency or suspension of payments of the buyer, the obligations of the buyer shall become immediately due and payable.

Article 14 – Liability
1. The seller is not liable for any direct or indirect damage arising from the use of the products it has supplied, unless there is intent or deliberate recklessness on the part of the seller or its managerial subordinates.
2. All products must be used by the buyer in accordance with the instructions for use and with due regard to the nature of the product. Incorrect or improper use is entirely at the buyer's risk.
3. In particular, the buyer is responsible for checking in advance whether steam cleaning is suitable for his or her furniture or surfaces. The seller does not guarantee that steam cleaning is safe for every material or item of furniture.
4. If the buyer is in doubt as to the suitability of steam cleaning, he or she must always consult the furniture manufacturer or a Techweise specialist.
5. The seller accepts no liability whatsoever for discolouration, damage, deformation or any other consequential damage to furniture, floors or other surfaces resulting from the use of steam cleaners or other products.
6. Any liability of the seller is in all cases limited to the amount paid out in the relevant case by the seller's liability insurance, plus the excess under the policy.

Article 15 – Obligation to Complain
1. The buyer is obliged to report complaints about the work carried out to the seller immediately. The complaint must contain as detailed a description of the shortcoming as possible, so that the seller is able to respond adequately. The customer must submit the complaint by sending an email to info@techweise.com . If this does not lead to a solution, the customer may refer the dispute for mediation via Stichting WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.
2. Since 15 February 2016, consumers in the EU have also been able to submit complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being dealt with elsewhere, you are free to submit your complaint via the platform of the European Union.
3. If a complaint is justified, the seller is obliged to repair and, where applicable, replace the goods.

Article 16 – Guarantees
1. Where the agreement includes guarantees, the following applies. The seller guarantees that the goods sold conform to the agreement, that they will function without defects and that they are suitable for the use the buyer intends to make of them. This guarantee applies for a period of two calendar years after receipt of the goods sold by the buyer.
2. The purpose of the aforementioned warranty is to establish an allocation of risk between the seller and the buyer such that the consequences of a breach of warranty are always entirely at the expense and risk of the seller, and that the seller can never invoke Article 6:75 of the Dutch Civil Code in respect of a breach of warranty. The provision in the previous sentence also applies if the breach was known to the buyer or could have been known to the buyer by carrying out an inspection.
3. The aforementioned warranty does not apply if the defect has arisen as a result of improper or inappropriate use or if – without consent – the buyer or third parties have made or attempted to make modifications, or have used the purchased item for purposes for which it is not intended.
4. If the warranty provided by the seller relates to an item produced by a third party, the warranty is limited to the warranty provided by that manufacturer.

Article 17 – Intellectual property
1. Techweise B.V. retains all intellectual property rights (including copyright, patent rights, trademark rights, design and model rights, etc.) in all products, designs, drawings, written materials, data carriers or other information, quotations, images, sketches, models, mock-ups, etc., unless the parties have agreed otherwise in writing.
2. The customer may not, without the prior written consent of Techweise B.V., copy them (or have them copied), show them to third parties and/or make them available to third parties, or use them in any other way.

Article 18 – Amendment of the general terms and conditions
1. Techweise B.V. is entitled to amend or supplement these general terms and conditions.
2. Minor changes may be implemented at any time.
3. In the case of major substantive changes, Techweise B.V. wherever possible discuss these with the customer in advance.
4. Consumers are entitled to terminate the agreement in the event of a material change to the general terms and conditions.

Article 19 – Applicable law and competent court
1. Dutch law shall apply exclusively to every agreement between the parties.
2. The Dutch court in the district where Techweise B.V. is established shall have exclusive jurisdiction to hear any disputes between the parties, unless mandatory law prescribes otherwise.
3. The applicability of the Vienna Sales Convention is excluded.
4. If, in legal proceedings, one or more provisions of these general terms and conditions are deemed unreasonably onerous, the remaining provisions shall remain in full force and effect.

Article 20 – Summer Sale Cashback Event
The Summer Sale Cashback Event is subject to the additional promotional terms and conditions set out below. These promotional terms and conditions apply in addition to the general terms and conditions and the privacy policy of Techweise.
1. Organiser
This promotion is organised by [full company name of Techweise], located at [adres], registered with the Netherlands Chamber of Commerce under number [KvK-nummer].
2. Promotional period
The Summer Sale Cashback Event runs from 25 June 2026 to 17 August 2026 inclusive. Orders placed via the Techweise webshop within this period are automatically entered into the promotion, provided that these terms and conditions are met.
3. Participation
Participation in the promotion is free of charge and is only open to customers who place a valid order via the webshop during the promotional period. No additional costs are charged for participation. The price of the products is not increased as a result of participation in this promotion.
4. Eligibility
The promotion is open to customers aged 18 and over with a valid email address and a delivery address in the Netherlands and Belgium.
5. Automatic entry
Each valid order counts as one automatic entry into the promotion. Multiple orders may result in multiple entries. Cancelled, fraudulent or fully returned orders are excluded from participation.
6. Prizes
A total of 10 winners will be selected. Each winner will receive a refund of the full amount actually paid for the relevant order, including any delivery costs paid. The maximum total value of the prize package is €300.
7. Returns and partial returns
If an order is fully returned or cancelled before the draw, the entry will be void. In the event of a partial return, any cashback amount will be calculated on the amount actually paid and retained after the return.
8. Draw and announcement
After the end of the promotional period, the winners will be selected from all valid entries by means of a random and impartial draw. The draw will take place no later than [insert date]. The winners will be informed personally no later than 28 August 2026 via the email address provided with the order.
9. Payment
The cashback amount will be paid via [insert payment method, for example the same payment method as the original order or bank transfer] within [insert number of days] days after the winner has been informed and, where necessary, has provided the required details.
10. Fraud and misuse
Techweise reserves the right to exclude participants in the event of fraud, misuse, incorrect details, cancellation of the order or conduct in breach of these promotional terms and conditions.
11. Privacy
Personal data will be used solely for the purpose of running this promotion and in accordance with the privacy policy of Techweise. Names or other personal data of winners will not be made public.
12. Other provisions
No correspondence will be entered into regarding the outcome of the draw. Techweise reserves the right to amend, suspend or terminate the promotion if this is necessary due to circumstances beyond its control, in accordance with applicable laws and regulations.
13. Acceptance
By placing an order during the promotional period, the participant agrees to these promotional terms and conditions.