Techweise Care Terms and Conditions

Article 1. Who we are

Techweise Care is offered by Techweise B.V., established in Rotterdam, registered with the Chamber of Commerce under number 92156894, VAT number NL865909295B01. You can contact us via techweise.com/pages/contact or by telephone on +31 85 303 14 72. These terms and conditions apply in addition to our general terms and conditions of sale. In the event of any conflict, these Care terms and conditions shall prevail insofar as Techweise Care is concerned.

Article 2. What Techweise Care is

• Techweise Care is an annual service for owners of a Techweise steam cleaner. Care consists of four elements: an annual Care Box with accessories, additional warranty after the statutory warranty expires, 10% off individual accessories and an upgrade credit of €50 towards a newer model.
• Care is not insurance. Care never replaces or limits the statutory rights you have as a consumer, including the two-year statutory warranty. Care supplements those rights.
• Care is intended for consumers and for domestic use of the appliance.

Article 3. Eligible appliances

• Care is available for the Techweise TS1, TS2 and TS3. The TS Compact and other Techweise products are not eligible.
• A Care membership applies to one appliance. If you have multiple eligible appliances, you must take out a separate membership for each appliance. When taking out the membership, you must specify the appliance to which it applies.
• The appliance may have been purchased from Techweise, bol.com, Amazon or another authorised retailer. For a warranty claim, we will ask for your proof of purchase; for purchases from Techweise, this is your order, and for purchases elsewhere, it is the purchase confirmation from that retailer.
• You can only activate Techweise Care via www.techweise.com
• If you take out Care for an appliance that is not eligible, we will terminate the membership and refund the amount paid, less the cost of any Care Box already dispatched, as described in Article 9.

Article 4. Price and payment

• Care costs €59.95 per year per appliance, including VAT. You pay the annual amount in advance, at the start and at each renewal.
• Payment is made via the payment methods we offer. When using a recurring payment method such as direct debit, you authorise Techweise to collect the annual amount at each renewal.
• Discount codes and promotional prices apply for the period for which they were offered. Unless expressly stated otherwise, a promotional price applies to the first year only; thereafter, the regular price applies.
• We may adjust the price for a subsequent period. We will announce any price change by email at least thirty days before your renewal date. If you do not agree with the new price, you may cancel your membership up to the renewal date without being charged the new price.

Article 5. Term, renewal and cancellation

• The membership commences on the date of your payment and runs for one year.
• The membership will be automatically renewed for one year each time, unless you cancel it before the renewal date. We will remind you of the upcoming renewal by email.
• You may cancel at any time via your account or through our customer service. Cancellation stops the next renewal. Your membership and all benefits, including the additional warranty, will remain active until the end of the period for which you have already paid. No refund will be given for the remaining term.
• We may terminate the membership in the event of misuse, fraud, the provision of incorrect information or use in breach of these terms. In that case, you will receive a pro rata refund for the unexpired term, less the value of any Care Box already received, unless the termination is the result of fraud.

Article 6. Failed payment

• If payment for a renewal fails, you will have fourteen days to complete the payment. During this period, we will attempt the payment again and your membership will remain active.
• If payment has not been successful after fourteen days, the membership will end on the original renewal date. The additional warranty and other benefits will lapse at that time. You may subsequently become a member again, in which case Article 8 applies.

Article 7. The Care Box

• At the start of your membership and upon each renewal, you will receive a Care Box tailored to the appliance covered by your membership. The Care Box contains attachments for normal annual maintenance, currently a brush set, a steel brush set, a grout brush set, mop pads, descaler and an upholstery cloth, with a combined retail value of approximately €95.
• We may change the contents of the Care Box, for example due to product updates or availability, provided that the replacement contents are equivalent in function and value.
• We will send the Care Box to the address registered to your membership, within the Netherlands and Belgium. You are responsible for notifying us of any change of address before dispatch.
• If a Care Box cannot be delivered due to an incorrect address, we will only resend it upon payment of the additional delivery costs. Please therefore check your address carefully and ensure that someone is at home at the time of delivery.
• Accessories from the Care Box cannot be exchanged for money or other products.

Article 8. Additional warranty

• Every Techweise appliance is covered by the statutory two-year warranty from the date of delivery. This warranty always applies, to everyone, regardless of Care.
• With Care, your appliance remains covered against technical defects after the statutory warranty has expired, provided that your membership has been continuously active since its commencement. The additional warranty has no end date: it continues for as long as the membership continues.
• The additional warranty covers technical defects and manufacturing faults that prevent normal household use, such as defects in the heating element, the pump, the electronics or the steam gun.
• The following are not covered: wearing parts and consumables such as mop pads, pads, brushes and cloths; damage caused by limescale due to neglected maintenance; damage caused by dropping, impact, an incorrectly coiled steam hose, incorrect use or use contrary to the manual; use other than household use; and appliances that have been opened or repaired by third parties. To prevent limescale damage, we recommend descaling the appliance monthly; the descaler for this is included in your Care Box. Always use demineralised water and preferably not tap water.
• In the event of a covered defect, Techweise will determine the solution: remote instructions, a replacement part, an equivalent replacement appliance (new or refurbished) or a successor model. The delivery costs of a replacement are borne by Techweise. A replacement appliance is covered by the same membership.
• Claims must be reported to our customer service. We may ask for your proof of purchase, photos or a description of the defect, and in exceptional cases for the appliance to be sent to us. We will not process claims without photos or videos.
• Re-registration: if you become a member again after a break, the membership takes effect immediately, but the additional warranty only begins after a waiting period of thirty days. A defect that already existed before re-registration is not covered by the additional warranty. This waiting period does not apply insofar as your appliance is still covered by the statutory warranty.

Article 9. Withdrawal and refund

• You have the right to withdraw from the membership within fourteen days of the start date without giving any reason. You may withdraw via your account, by email or via the contact form.
• If the Care Box has not yet been dispatched at the time of withdrawal, we will refund the full amount. If the Care Box has already been dispatched or received, we will deduct the value of the box from the amount to be refunded, unless you return the box to us unused and complete; in that case, the return costs are borne by you.
• The right of withdrawal expires after fourteen days. You may cancel at any time, but cancellation does not entitle you to a refund for the current period.
• We will make refunds within fourteen days of receiving your notice of withdrawal, using the payment method with which you paid.

Article 10. Member discount and upgrade credit

• As a member, you will receive 10% off individual accessories in the Techweise webshop. The discount does not apply to steam cleaners, bundles or items that are already reduced, cannot be used in combination with other discount codes, and does not apply to purchases from other sellers.
• If you switch to a newer Techweise model, you will receive €50 credit towards the purchase price. The credit applies once per upgrade, only to a model newer than the appliance covered by your membership, and cannot be combined with other upgrade or trade-in promotions. You are not required to return your old appliance. The selling price of the upgrade model may never be lower than that of your current model.
• You can request the member discount and the upgrade credit from our customer service; you will then receive a personal discount code. Both are personal, non-transferable and not exchangeable for cash, and expire when the membership ends.

Article 11. Transfer

• The membership is linked to you and to the registered appliance. If you sell the appliance or give it away, the membership does not automatically transfer with it. Please contact our customer service if you wish to transfer the membership; we will assess this on a case-by-case basis.

Article 12. Amendments to these terms and conditions

• We may amend these terms and conditions. We will announce any amendments that are to your disadvantage by email at least thirty days before they take effect. If you do not agree with an amendment, you may cancel the membership up to the effective date; the amendment will then not apply to you until the end of your paid period.

Article 13. Liability

• Our liability under Care is limited to the repair or replacement of the appliance as described in Article 8, and to no more than the amount you have paid in the current membership year, except where the law mandatorily prescribes further liability or in the event of intent or wilful recklessness on the part of Techweise.
• Nothing in these terms and conditions limits your statutory rights as a consumer.

Article 14. Personal data

• We process your data in order to administer the membership: payment, delivery of the Care Box, handling of claims and communication regarding your membership. You can read how we do this in our privacy policy at techweise.com.

Article 15. Complaints and applicable law

• If you have a complaint, please contact our customer service. We will respond within five working days.
• If we are unable to resolve the matter together, you may submit your complaint to the Disputes Committee (Geschillencommissie) or via the European ODR platform at ec.europa.eu/odr.
• These terms and conditions are governed by Dutch law. For residents of Belgium, the mandatory provisions of Belgian consumer law also apply.