You have 14 days from the date of receipt to return a product. To be eligible for a return, the product must meet the following conditions:

• The product must be returned in its original packaging.
• The product may have been tested, but please ensure that the appliance is returned undamaged. You may use and test the attachments.
• Returns will only be processed if they have been created in our returns portal. Returns sent to us on your own initiative will not be processed.
• Once the 14-day return period has expired, it is no longer possible to return the product. Defects or other issues must be reported within 14 days.

Techweise is responsible for the return costs if the product is faulty or if an error was made with the delivery. This includes:

• We sent you the wrong item.
• One or more items are damaged or faulty.

You are responsible for the return costs of €8.50 when:

• You return a product because you no longer want it.
• A parcel is not collected from the PostNL point and is returned to the sender.